Sales Coordinator cum Customer Service

• Utilize company resources to develop a filing system, which keeps all active sales files available digitally and in hard copy form and ensure the inventory of custom sales presentation materials, such as brochures and presentation folders are always up to date.
• Act as the primary customer service contact for clients, who have questions about their accounts or our products. Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Work with other departments, within the company to bring in additional help, on creating sales presentations when needed.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport, with every caller & update customer information in the customer service database, during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in the company policies.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.