Question for TNT Express Worldwide

Question for TNT Express Worldwide

Can you please explain why my parcel is stuck in customs and has not been delivered by the 22 nd May as promised when I paid for delivery? The tracking details have not been updated since the 21 st May and no explanation has been given for the delay. The birthday date had been and gone. Very disappointed and trust you can deliver this parcel today.
Consignment details
********
Account number ********
Tracking number TP-********_1

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